Terms & Conditions
I’ve placed my order, what happens now?
Once we receive your order we will email you the next working day with confirmation and other details pertaining to your order. If goods are in stock we can begin the shipping process straight away. Lead times for goods not in stock vary but we will contact you via email and let you know when you can expect delivery.
Can you tell me about delivery?
Deliveries will be made using a courier service and will take approx 5-7 days within Ireland and the UK.
Delivery within Ireland including Northern Ireland €10.00
Delivery to UK €30.00
We can ship our products anywhere and use a variety of logistics to do this. For deliveries outside of Ireland and UK please contact us directly at firstname.lastname@example.org for shipping times and costs.
For delivery of large items (highlighted under appropriate products in Shop) to any destination including Ireland and UK please contact us directly at email@example.com
I want to return/exchange my product.
We want our customers to be happy with their purchase, if for any reason you want to return or exchange your purchase you can do so by emailing us and returning the purchase in its original packaging within 14 days of the item being received. Provided that the goods remain in their original packaging and are in a fully saleable condition we will fully refund you less any shipping charges.
Unfortunately custom made or bespoke items cannot be returned.
All products are inspected to ensure their quality prior to leaving our workshop. Please inspect your goods on receipt and do not sign for them unless you are 100% satisfied they have arrived in good condition. If you sign for any goods that are later deemed faulty the transport company will not assume liability.
We keep your personal data confidential and will not share it with any third party except for the purposes of payment transactions and deliveries in order to fulfil your order.